Public Medical System
Company:A public medical system consisting of three hospitals, two long-term care facilities, an HMO, eight primary care centers and an ambulatory delivery service seeing over 500,000 patients per year
The hospital had been consistently losing money annually.
As Restructuring Advisor, a Focus Professional undertook a full review of the hospital's financial and operational functions.
As a result of this analysis, the Focus Professional developed and implemented a Total Performance Improvement Program, a Customer Service Re-engineering Process and a Management Accountability Program for the entire organization with a view to strategically reorganizing the medical system to a decentralized, service-Focused, operational approach to delivering care.
Staffing was reduced by over 1400 FTE's within two years. Within one year, net revenue was increased by $6.5MM with expense reductions of $14.5MM. With the help of the Focus professional, the hospital had an improved community and physician perception, increased private pay utilization and a significantly-enhanced financial performance.